Me: "Thank you for calling ___ ____ _____, this is Baylee how can I help you?"
Customer: "Ya, I just bought a blow-up bath pillow and it won't blow up."
Me: "Oh well just bring it back in and we'll either give you a refund or exchange it for one that will work."
Customer: "I live two hours away from your store. I don't want to drive back."
Me: "Well unfortunately we cannot give you a refund without the merchandise sir."
Customer: "Well I don't want another one, the package says it's made in China, that's why it doesn't work."
Me: "I see. If you're unhappy with the product we can issue you a refund if you come back to the store."
Customer: "I don't want a refund, I want one that will work."
Me: "Well I would be happy to exchange the pillow for one that does work."
Customer: "Well none of them will work because they're all made in China."
Me: "If you don't trust the product sir, I would be happy to give you your money back."
Customer: "I don't want my damn money I want something that's not made in China! I bet everything in your whole store comes from China doesn't it?"
Me: "Well actually no sir. Just to clarify, would you like your money back, or would you like to exchange the product?"
Customer: "I want THIS product to be made in the damn UNITED STATES!"
Me: "Sir, it sounds like your problem would be better handled by the manufacturer of the pillow itself..."
Customer: "Well, can you connect me to them?"
Me: "No sir, no I cannot."
Customer: "Well....... do you have anything made in..... I dunno, Taiwan? I like Taiwan."