Customer: Wait, the coupon is only for one item?
Me: Well, yes, but it automatically comes off your most expensive item to save you the most money! *Giant smile and fake enthusiasm in an effort to ward off the inevitable...*
Customer: Oh. Well, I thought it was off my entire purchase...
Me: Oh, I'm terribly sorry about that, how about if you come across anymore you just bring them back in and I'll apply them towards today's purchase?
Customer: But I thought it was off the entire thing. It was a little unclear.
Me: Well as you can see on the coupon itself right here it says "Off one single item".
Customer: Well how was I supposed to see that?
Me: It's the biggest thing on the coupon.
Customer: Well, I was confused by it.
Me: *twitch*
Customer: I found it confusing.
Me: I am very sorry about that. Did you still want to purchase these items?
Customer: The coupon. It was confusing.
My Brain: GGGHAAAAAAAAHHHHH %*&$#@!!!!!
Me: I am so sorry about that, let me see what I can do to accommodate you today....
Would you say your soul is like 50% dead by now? 75%? 90?
ReplyDeleteWhen I worked at Wendy's:
ReplyDeleteCustomer: "What are the Chili Chips and Cheese?"
Me: "It's chips with chili and cheese on top."
Customer: "OH! Well I don't want THAT!"
soul death is currently around 45% but mortality rate is increasing exponentially...
ReplyDeleteIf I were to graph it, it would def look like this:
http://www.uxmatters.com/mt/archives/2009/02/images/graph4a_reduced.jpg
P.S. the tragedy of that link not working is not lost on me...
ReplyDelete