Happy Labor Day everyone! While you were all busy drinking, snacking, and generally relaxing, I was at work (as usual) having this conversation. More than once.
Me: Your total is $57.26 today.
Customer: Those rugs are on sale.
Me: Actually they are still full price.
Customer: The sign said they were half-off!
Me: Actually it's just the blue that's half-off. The other colors, including these beige ones, are not.
Customer: Well the sign should say that!
Me: Notice here at the top of the sign where it says "Blue only"....
Customer: Well no one would notice that!
Me: Yes, that's why we typed it in bold.......and then underlined it.......and then highlighted it......and then printed two more......
Customer: Look I'm just saying, it's confusing is all....
Me: I am very sorry about that, would you still like the rugs?
Customer: Not for full price!
Me: So, no on the rugs then?
Customer: Well I don't want to pay that much for them, they are too expensive!
Me: So... I'll just put these away for you.....?
Customer: That sign was very confusing.
Me: And I do apologize for that. Will you be purchasing these rugs today?
Customer: The sign......
Me: Is highlighted.....and underlined.... and only in front of the blue rugs.
Customer: But I was confused by it.
Me: That is unfortunate... would you like to pick out some different rugs?
Customer: I like those rugs.
Me: They are very nice rugs.
Customer: The sign...