The Customer is Always Right*
You'll be astounded to know that is wasn't even me who broke it, but my boss. That's right- one of the Lifers- who's only job is to make customers happy and employees miserable and who- through an overabundance of unnecessary training workshops- have been conditioned to never, EVER, say no.
But today they did say no, and for that I will always have at least a tiny bit of respect for them.
Manager: Mam I can ring you up over here if you're all set.
Customer: Oh thank you! This trash-can you have, I found it for forty dollars cheaper at another store- can you price match?
Manager: Of course! Let me just verify the price at the store you found it and we can do that for you!
Customer: Fantastic. Also I would like to use my coupon on that as well.
Manager: Unfortunately I can't do a price match and the coupon, but don't worry you're still saving way more by just doing the price match than if you had used your coupon!
Customer: I was told I could use both, and if I can't I'm going to leave!
Manager: I'm sorry it's company policy, so if a friend told you that they misunderstood...
Customer: It wasn't a friend, it was one of your employees!It was that colored lady over there! (points to an employee)
Manager: ........ Excuse me? Mam I am definitely NOT going to take your coupon. Have a good day.
So from now on the Golden Rule of retail gets an asterisk-
*unless you're a dumb racist
